Glowing.io 4.3.1

Glowing.io represents an innovative multi-channel, multi-lingual messaging platform designed for the hospitality industry. It allows hotels and resorts worldwide to communicate with their guests across various preferred messaging platforms—such as SMS, WeChat, Messenger—without requiring guests to download new apps, ensuring ease of use. Fully cloud-based, it offers a straightforward implementation for properties.

The platform facilitates real-time communication before, during, and after a guest's stay, enhancing engagement and responsiveness. It also contributes to improved operational efficiency and can stimulate additional revenue through targeted messaging. Notably, Glowing.io effectively engages both digitally active travelers and quieter guests—those who may be busy, international visitors, or those who favor non-verbal interaction—by providing a versatile communication approach.

Key features observed include:

• Cloud architecture utilizing modern web technologies
• Message assignment and escalation capabilities
• Group messaging functions
• Automated 'Moments' messaging
• Comprehensive global guest profiles
• Staff-to-staff messaging options
• Bi-directional language translation to bridge communication gaps
• Performance benchmarking tools
• Message timeline for tracking interactions

Widely adopted by leading luxury, lifestyle, and resort properties worldwide, Glowing.io demonstrates its value by increasing guest engagement and satisfaction while streamlining operational processes and driving ancillary revenue opportunities.